CUSTOMER MESSAGING
Messages that SOUND LIKE YOU.
Email, text and chat set up in one place, so no customer waits and nothing gets lost.
“Won’t my customers feel spammed?”
Not if it is done well. We send fewer, more useful messages, and everyone can opt out.
NO. 1 GET TO KNOW YOU
A conversation about your business, your customers and the sites you love.
NO. 2 FIND THE LOOK
We gather colours, fonts and references until it feels like you.
NO. 3 YOUR LOOK BOOK
Real designs to see, shop, touch and feel. Nothing left in the ether.
NO. 4 BUILD TOGETHER
Built in scalable blocks, with you seeing it as it grows.
NO. 5 HAND OVER THE KEYS
You own the site and the logins, and we show you how to run it.
NO. 6 KEEP EVOLVING
Add pages, features and offers as the business grows.
Keep the CONVERSATION GOING.
A quick, warm reply is often the difference between an enquiry and a customer. The right message at the right moment brings people back.
— Be remembered: a timely message brings customers back
— Be quick: answer questions before they go elsewhere
— Be organised: every enquiry and reply in one inbox
How it WORKS
No. 1
Map the moments
When do customers hear from you now, and when should they?
No. 2
Write it in your voice
Welcome notes, confirmations, reminders and follow-ups.
No. 3
Set it up
Templates and automations connected to your site and forms.
No. 4
Hand over
You see every message that goes out, and you can change any of them.
What YOU GET
01 Email newsletters in your brand style, with a template you can reuse
02 Automatic replies and confirmations, so every enquiry gets an answer straight away
03 Reminders and updates sent at the right moment
04 One inbox for all of it
05 A contact list that builds itself from your forms
Good to KNOW
Will my customers feel spammed?
Not if it is done well. We send fewer, more useful messages, and everyone can opt out.
Do I have to write everything myself?
No. I draft the messages with you, in your voice, and you approve them.
Can I see who has been in touch?
Yes. Every enquiry and reply sits in one place.
Next: WEBSITES
NO. 1 GET TO KNOW YOU
A conversation about your business, your customers and the sites you love.
NO. 2 FIND THE LOOK
We gather colours, fonts and references until it feels like you.
NO. 3 YOUR LOOK BOOK
Real designs to see, shop, touch and feel. Nothing left in the ether.
NO. 4 BUILD TOGETHER
Built in scalable blocks, with you seeing it as it grows.
NO. 5 HAND OVER THE KEYS
You own the site and the logins, and we show you how to run it.
NO. 6 KEEP EVOLVING
Add pages, features and offers as the business grows.
